Return policy

Concerns sales in the EU

Returns accepted within 30days (exchange or refund)

You have received your items but the size or the shape doesn't fit ?
No worries, we accept returns for exchange or refund up to 30 days after you received your parcel.



RETURN PROCESS

To be able to return your items, the products must be sent back in its original packaging, new and musn't have been worn, washed or damaged.

To return your item, you should first fill the Paper Return Form you can find into your package.
If you can't find it, please contact us so we can send it to you again.

The package must be sent back well packed to the following address :
COLIBRI
Return for MACKEENE
Calle Alcalde Abril n°33 1r piso
08302 Mataró, Barcelona
SPAIN
From 9am to 1pm CET

Tel : +34 93 853 48 46
Mail : returns@mackeene.com

We recommend you to use a transporter with which you can track your return package online.

Once we receive your return, we will get back to you within 2 open days.



LOGISTIC PARTNER

Order are prepared and dispatched from Spain beside Barcelona by our partner COLIBRI or from St Barth depending of the products.
In case you have any question regarding your order, send us an email to : logistic.eu@mackeene.com