Return policy

Concerns sales in the EU

Returns accepted within 30days (exchange or refund)

You have received your items but the size or the shape doesn't fit ?
No worries, we accept returns for exchange or refund up to 30 days after you received your parcel.


To be able to return your items, the products must be sent back in its original packaging, new and musn't have been worn, washed or damaged.

To return your item, you should first fill the Paper Return Form you can find into your package.
If you can't find it, please contact us so we can send it to you again.

The package must be sent back well packed to the following address :

Return for MACKEENE
4, Rue Newton
14120 Mondeville

We recommend you to use a transporter with which you can track your return package online.

Once we receive your return, we will get back to you within 2 open days.


Every order is prepared and dispatched beside Caen by our partner SUPPLYWEB, specialized in ecommerce. In case you have any question regarding your order, send us an email to :