Returns policy
We offer Free Shipping and Free Returns
Our Return Policy
If you are not entirely satisfied with your purchase, or if you prefer a different size or color, we gladly offer easy exchanges and quick returns
- Returns are accepted within 30 days of order delivery date
- Items need to be unwashed, unaltered, clean and undamaged, and with original tags and packaging intact
Return Process
- Kindly fill out the return form you can print by login in your account through the following link https://www.mackeene.com/account/login
- Package your return item(s) in their original packaging, including the return form filled out.
- E-mail us your tracking number with your return number so we can make sure to follow-up correctly to return.eu@mackeene.com
1, rue de la poste
64200 Biarritz
FRANCE
Exchanges
If you would like to exchange an item, we will ship your replacement once the original has been received.
If you wish to have a refund, we will issue your refund within two days after receiving the original item.
Merci !