Returns policy

Concerns sales in the EU

Returns are accepted within 14days (exchange or refund)

Received an item that doesn't fit/ of an incorrect size?
No worries; we accept returns for exchange or refund up to 14 days following your receipt of parcel.

Return Process

In order to accept your returned items, kindly send your products in their original packaging, new and unworn, unwashed and undamaged.
To return your item, first fill in the Returns Form paper enclosed within your package.
Should you be unable to locate your Returns Form, please contact us so that we may send you a printable copy.

Packages must be sent securely packaged to the following address:

RETURNS MACKEENE
5 rue des Blancs Manteaux
75004 Paris
FRANCE

From 11am to 1pm CET
Tel : +33 6 0525 0000
Mail : returns@mackeene.com

We recommend using a carrier which provides online tracking.
Upon receipt of your return we will contact you within 2 working days.

Logistic Partner

Orders are dispatched from different places in the world depending on product(s) ordered, but mainly from Paris.
Should you have any questions regarding your order, please email us at
logistic.eu.mackeene.com