Returns policy

Returns are accepted within 30 days for an exchange or a refund.

Received an item that doesn't fit or of an incorrect size?
No worries; we accept returns for exchange or refund up to 30 days following the delivery date.

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Return Process

In order to accept your returned items, kindly send your products in their original packaging, new and unworn, unwashed and undamaged.
To return your item, first fill in the Returns Form paper enclosed within your package.
Should you be unable to locate your Returns Form, please contact us so that we may send you a printable copy.

Packages must be sent securely packaged to the following address:

RETURNS MACKEENE
12 bis Avenue des Gobelins
75005 Paris
FRANCE

From 11am to 1pm CET
Tel : +33 9 7211 2221
Mail : returns@mackeene.com

We recommend using a carrier which provides online tracking.
Upon receipt of your return we will contact you within 2 working days.

Logistic Partner

Orders are dispatched from different places in the world depending on product(s) ordered, but mainly from Paris.
Should you have any questions regarding your order, please email us at
logistic.eu.mackeene.com