We offer Free Shipping and Free Returns

Free standard delivery for all orders within Europe
Orders are processed within 48H
Free returns within 30 days (see Return Policy below for details)
International shipping available, cost determined at checkout

    Our Return Policy

    If you are not entirely satisfied with your purchase, or if you prefer a different size or color, we gladly offer easy exchanges and quick returns

    - Returns are accepted within 30 days of order delivery date
    - Items need to be unwashed, unaltered, clean and undamaged, and with original tags and packaging intact

    Return Process

    - Kindly fill out the return form you can print by login in your account through the following link  https://www.mackeene.com/account/login

    - Package your return item(s) in their original packaging, including the return form filled out.

    - E-mail us your tracking number with your return number so we can make sure to follow-up correctly to return.eu@mackeene.com

    → Return shipping address:
    MACKEENE Return
    1, rue de la poste
    64200 Biarritz



    If you would like to exchange an item, we will ship your replacement once the original has been received.
    If you wish to have a refund, we will issue your refund within two days after receiving the original item.
    Merci !

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