Shipping Information

Free shipping

Thank you for providing the delivery information for MACKEENE. To summarise, MACKEENE offers free standard delivery on all orders over 145€, and free shipping will be applied to the order at checkout. Delivery times vary based on location and shipping method, with worldwide standard delivery taking 2-4 business days, worldwide point relais delivery taking 2-6 business days, and worldwide express delivery taking 1-2 business days. During sale periods, longer delivery times may occur due to the high volume of orders. All orders require a signature upon delivery, and the carrier typically operates between 9am and 6pm on business days.

Taxes and duties

The prices of MACKEENE products are stated in Euros and include taxes, but exclude customs duties. For orders placed outside the EU, the customer is responsible for any customs duties that may apply. However, any actions, costs, taxes, or delays related to customs clearance are outside MACKEENE's control, and the company cannot be held liable for them.

Important information

The delivery times provided by MACKEENE are intended as estimates and may be affected by factors such as payment authorization, stock availability, and customs processing delays. Please note that we are unable to deliver to post office boxes. To track your order, you will receive a tracking number which can be used to follow your order's progress.

First-Time Order Policy

To ensure security, MACKEENE may ship first-time orders to the cardholder's verified billing address or work address. To prevent any delays in receiving your order, it is important to provide accurate billing and shipping information that corresponds with the credit/debit card used to place the order.


MACKEENE provides insurance for every purchase during transit until the order is delivered to the customer. Upon delivery, all orders require a signature which signifies that the responsibility for the shipment has been transferred to the customer. In cases where a recipient other than the customer has been designated for delivery, the customer acknowledges that a signature by the third party is acceptable proof of delivery and fulfilment by MACKEENE.

Order status

MACKEENE ships all orders using a carrier that provides full traceability, and customers can visit the carrier's website for any questions related to their shipment. Additionally, customers can refer to the "Orders" section of their account to obtain general information about the status of their order.