Legals

Privacy Policy

At our company, we strongly believe in transparency when it comes to your personal information. We want you to have a clear understanding of what data we collect from you, how we utilize it, and the level of control you have over this information. Therefore, we have provided our Privacy Policy below, which outlines this information in detail.



About Us


We are RODARY SAS, SIRET number 882 349 202 00011, registered address 71bd, malesherbes, Paris, 75008, France, operating under the name MACKEENE . We are the controller of your personal data.

You can contact us by:



About Our Privacy Policy


Our Privacy Policy serves to clarify and explain the following aspects related to your personal information:

  • The specific types of personal data we collect from you
  • The various ways in which we utilize your personal data
  • Your individual rights in relation to your personal data

It is important to note that this Privacy Policy pertains to your use of the website https://mackeene.com/ ("Website"), as well as any communication we may have with you regarding the Website.



Definitions


The following definitions are used in this Privacy Policy:

  • Contact Information: This refers to the data that is necessary to enable us to contact you, including your email address, phone number, and postal address.

  • Order Details: This refers to the information related to your order, such as the products or services that you have ordered, the status of your order and delivery, or the invoice number.

  • Payment Details: This refers to the information that is required to facilitate payments, including the payment method, billing address, bank account number, and payment card details (such as the card number, CVV/CVC code, and expiration date).

  • Payment Status: This refers to the details regarding the status of your payment, including whether it was successful, the date and time of payment, and the location of the transaction.

  • Traffic and Performance Data: This refers to the information that is utilized by analytical tools on websites or applications, including third-party cookies and identifiers assigned to you. This data may include your IP address, location, device information, demographic data, device type, and internet browsing history.



How Do We Use Your Personal Data and Why?


We are committed to collecting and processing only the minimum amount of personal data that is required for our purposes.

Where applicable, we will inform you whether the provision of personal data is voluntary or mandatory.

For each of the topics outlined below, we will explain the reasons for which we collect and use your personal data, the methods we use to process it, and the legal basis for doing so.



Orders & Delivery


We collect your personal data for the purpose of fulfilling and delivering your order.

We use your personal data to update you on the status of your order and delivery.

We provide you with information on returns to enable you to return products you have ordered.

We share and receive personal data with delivery service providers such as UPS, TNT, Colissimo, Chronopost, DHL to ensure the successful delivery of your order.

The personal data we collect includes your name, surname, contact information, details of the order, payment details, payment status, address, email address, and phone number.

Our legal basis for processing your personal data is to perform our contractual obligations to you.



Payments


We use various payment methods such as Card, Paypal, Apple Pay services to process your payments. To receive the payment, we provide your payment details to these providers and receive information about the status of your payment from them.

What we do with your personal data and why? We collect and exchange your data with payment service providers to facilitate payments and refunds. We store your data to make it easier for you to make future purchases without having to re-enter your information. We keep a record of our transactions for tax and accounting purposes.

What personal data do we use? Name and surname, email address, details of the order and payment status.

What is the legal basis? Performing the contract with you, your consent and legitimate interests in maintaining transaction records.



Marketing


We use your personal data for marketing purposes, such as sending newsletters, information about discounts, sales, new products, or services. Additionally, we send notices about unfinished shopping carts and show you advertisements as you browse the web to inform you about our offerings. We also analyze your reactions to our messages to understand the effectiveness of our marketing campaigns.

The personal data we use includes your name, surname, email address, phone number, the products or services you have added to the shopping cart, whether you have opened the message or its attachments, clicked on the links in our message, and traffic and performance data.

The legal basis for using your personal data for marketing purposes is your consent, and we also have a legitimate interest in understanding the results of our campaigns to provide even better campaigns in the future and improve our communication with our users.

We use the following marketing tool that process personal data for sending marketing information: Facebook Business Manager.



Lotteries, Giveaways, Competitions


We use your personal data to inform you if you have won a prize and provide you with instructions on how to claim it. The personal data we use for this purpose includes your name, surname, email, phone number, and address. The legal basis for processing this data is your consent.



Analytics


We collect and analyse traffic and performance data to enhance the user experience on our Website. Additionally, we use Shopify e-commerce platform and Google Analytics to study sales and purchase behaviour and to gain insights into our customers' preferences, which allows us to offer new products and services that align with their interests.

The personal data we use for these purposes include traffic and performance data, name, surname, details of the order, viewed products or services, and abandoned shopping carts. We rely on your consent to use this data, as it helps us to improve our services and offer a better user experience. Additionally, analysing sales information is in our legitimate interest as it enables us to provide the best service to you.



Where Do We Obtain Your Personal Data?


We collect your personal data from various sources, including payment service providers such as Paypal, Apple Pay and Card, delivery service providers such as DHL, UPS, Colissimo, TNT and Chronopost, e-commerce platform Shopify, e-mail marketing service providers, and directly from you when you purchase a service, contact us with a question or complaint, create a user's profile, respond to a survey, or sign up to receive marketing communications.



To Whom We Disclose Your Personal Data?


We may share your personal data with the following categories of recipients:

  • Payment service providers such as Paypal, Apple Pay and Card.
  • Delivery service providers such as DHL, UPS, Colissimo, TNT and Chronopost.
  • Analytical service provider, Google Analytics.
  • E-commerce platform, Shopify.
  • E-mail marketing service providers including Mailchimp and Facebook Business Manager.
  • Social media platforms for creating lookalike audiences, such as Facebook, TikTok, and Pinterest.

If we transfer your personal data outside of the European Economic Area, we will do so in accordance with one of the following bases:

  • The European Commission has deemed the country, territory, or sector to which we are transferring personal data as adequate through an adequacy decision.
  • We have put in place appropriate safeguards.
  • We rely on derogations such as your explicit consent, the necessity to conclude or perform a contract with you, the necessity to conclude or perform a contract in your interest, public interest, establishment, exercise, or defense of legal claims, protection of your or other person's vital interests, transfer from a register of public information, or our legitimate interests.

You may request more information regarding the transfer of your personal data and obtain a copy of the appropriate or suitable safeguards by contacting us through the contact information provided in the "About Us" section of the Privacy Policy.



How Long Do We Store Your Personal Data?


We will ensure that we only store your personal data for as long as necessary. Once we have determined that we no longer require your personal data, we will securely dispose of it.

The factors that we consider when deciding how long to retain your personal data are:

  • The purpose for which the personal data was collected
  • The duration of our contractual relationship with you
  • Our legal obligations under applicable laws
  • The necessity of retaining the data in relation to our legal position, such as the applicable statutes of limitations, ongoing litigation, or regulatory investigations.


What Rights Do You Have In Relation to Your Personal Data?


We respect your rights with respect to your personal data and have listed them in the table below. While there may be some exceptions to these rights, we will provide an explanation if we decline your request. If you want to exercise any of these rights, please get in touch with us. Our contact details are listed in the "About Us" section of the Privacy Policy.

We respect your rights and provide you with the opportunity to exercise them. The following table explains the different rights that you have in relation to your personal data, and we have described each of them for your understanding. We want to let you know that there may be exceptions to these rights, and we will explain the reasons for any refusal of your request.

If you want to exercise any of your rights, please contact us using the contact information provided in the "About Us" section of our Privacy Policy.

Your rights: Explanation:

  • Right to request access You have the right to ask us if we are processing your personal data, and if so, you can request access to that data.

  • Right to rectification You have the right to request that we correct any inaccurate or incomplete personal data that we process about you.

  • Right to erasure (“right to be forgotten”) You have the right to request that we delete your personal data.

  • Right to restrict processing You have the right to request that we limit our processing of your personal data in the following situations:

  • You believe the data we hold about you is inaccurate;

  • Our processing of your data is unlawful;

  • We no longer need to process your data for a specific purpose, but we cannot delete it due to legal or other obligations, or you do not want us to delete it.

  • Right of data portability You have the right to request that we transfer your personal data to a third party in a structured, commonly used, and machine-readable format.

  • Right to object If we process your personal data based on our legitimate interests or those of a third party, you have the right to object to such processing if it relates to your particular situation.

  • Right to withdraw consent If you have given us your consent to process your personal data, you have the right to withdraw that consent at any time, free of charge.



How to Complain?


If you have any concerns regarding how we handle your personal data, you have the right to file a complaint with us. Our contact information can be found in the "About Us" section of our Privacy Policy. If we are unable to resolve your complaint to your satisfaction, you may also file a complaint with your local data protection authority or the supervisory authority in the jurisdiction where the suspected violation occurred. You can find contact information for these authorities on the website of the European Data Protection Board.